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Questions & Concerns

If you have used one of our products and have a question or concern, we would like to speak to you directly.

Call Us

Makeup & Skin Care & Hair Care

Phone: 1-800-322-2036 Monday - Friday 9:00 AM - 5:30 PM ET

Text Us*

For the first time ever, you can just text us! Whether you have questions about products, need hair advice specific to you, want a tip or a trick and more, we are here for you. Click the number below to get started.

Haircare: 1-209-418-0518

Monday – Friday 9:00AM – 5:30PM ET


Haircolor Concierge: 8338-LOREAL (833-856-7325)

Monday – Friday 9:00AM – 5:30PM ET


Saturday – Sunday 9:00AM – 6:00PM ET


*Messaging & Data Rates May Apply.

For U.S. consumers only

Live Chat

Monday – Friday 9:00 AM - 9:00 PM ET


Saturday – Sunday 9:00 AM - 6:00 PM ET

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At L’Oréal, we care about your privacy. If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy here. Non-US consumers should visit the country website serving their region.